TechFilos Technology (“TechFilos,” “the Company,” “we,” “us,” or “our”), a software development and technology solutions company based at DSC, Birulia, Savar, Dhaka, Bangladesh, is committed to protecting the privacy and personal data of its clients, users, employees, and website visitors (“you” or “your”).
This Policy explains how we collect, use, store, disclose, and protect information in connection with our custom software development services, SaaS products, website (techfilos.com), and related services (collectively, the “Services”). It is issued in accordance with applicable laws of the People’s Republic of Bangladesh, including the Information and Communication Technology Act, 2006 (as amended), the Digital Security Act, 2018, the Bangladesh Telecommunication Regulation Act, and relevant provisions of the Consumer Rights Protection Act, 2009. By accessing or using our Services, you agree to this Policy.
01.Information We Collect
Information you provide directly
- Name, designation, company name, email address, and phone number.
- Billing and invoicing details, including bank account or payment references for project-based transactions.
- Project requirements, business documents, and other materials shared for custom software development.
- Account credentials for SaaS products, including username and encrypted password.
- Communication records such as emails, support tickets, meeting notes, contracts, and NDAs.
Information collected automatically
- IP address, browser type, device information, and operating system.
- Usage data such as pages visited, features used, session duration, and log files.
- Cookies and similar tracking technologies described in Section 6.
Information from third parties
- Information from payment processors, banks, or referral partners.
- Publicly available business information, such as trade license or company registration details.
02.How We Use Your Information
- Design, develop, deliver, and maintain custom software and SaaS products.
- Manage client accounts, contracts, invoicing, and project communication.
- Provide technical support and respond to service requests.
- Improve our Services, website, and internal processes.
- Comply with legal, regulatory, and tax obligations under Bangladeshi law.
- Send service updates, invoices, and—where consented—marketing communications.
- Detect, prevent, and address fraud, security incidents, or technical issues.
03.Legal Basis for Processing
We process personal data based on one or more of the following: performance of a contract with you or your organization; your consent; compliance with a legal obligation under Bangladeshi law; or our legitimate business interests, provided those interests do not override your fundamental rights.
04.Data Sharing and Disclosure
TechFilos does not sell personal data.
We may share information only:
- With employees, contractors, or subcontractors on a strict need-to-know basis for project delivery.
- With third-party service providers, such as cloud hosting, payment facilitation, and analytics providers, under confidentiality obligations.
- With government authorities or law enforcement where required under Bangladeshi law, including the ICT Act, 2006 and Digital Security Act, 2018.
- In connection with a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.
- With your explicit consent for any other purpose.
05.Data Storage and Security
We implement reasonable technical and organizational safeguards, including access controls, encryption where appropriate, secure development practices, and confidentiality agreements, to protect personal data against unauthorized access, alteration, disclosure, or destruction.
Client project data, source code, and business information are treated as confidential. Data may be hosted within or outside Bangladesh according to the infrastructure required for a project or SaaS product. For international transfers, we take reasonable steps to ensure comparable protection.
07.Data Retention
We retain personal and project data only as long as necessary to fulfill the purposes described here, meet contractual and legal obligations—including tax and accounting requirements—and resolve disputes. After a project or service ends, data may be archived or securely deleted under our internal retention schedule, unless law or contract requires longer retention.
08.Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion, subject to legal and contractual retention requirements.
- Withdraw consent for marketing communications at any time.
- Raise concerns about how your data is processed.
Send requests using the contact details in Section 12. We will respond within a reasonable timeframe, generally within 30 days.
09.Children’s Privacy
Our Services are intended for businesses and professional use. We do not knowingly collect personal information from anyone under 18. If we learn that such data was collected inadvertently, we will take steps to delete it promptly.
10.Third-Party Links and Integrations
Our Services or SaaS products may link to or integrate with third-party websites, APIs, or platforms. This Privacy Policy does not apply to those third parties; we encourage you to review their privacy policies.
11.Changes to This Privacy Policy
We may update this Policy to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through our website or directly. Continued use of the Services after a change constitutes acceptance of the revised Policy.
12.Governing Law and Contact Information
This Policy is governed by the laws of the People’s Republic of Bangladesh. Disputes arising from it are subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
Company
TechFilos Technology
Address
DSC, Birulia, Savar, Dhaka, Bangladesh
Phone
+880 9696989360